Cancellation Policy
At De Luxe Hydration, appointment times are reserved exclusively for each client and require coordination of provider schedules, travel, and preparation of supplies. To ensure availability for all clients, we kindly request adherence to the following policy.
Payment Authorization
A valid credit or debit card is required to reserve all appointments. By scheduling an appointment, clients authorize De Luxe Hydration to charge applicable cancellation, no-show, travel, or deposit forfeiture fees in accordance with this policy.
Deposits
Standard IV hydration and injection appointments do not require a deposit.
The following appointments may require a non-refundable deposit, which will be applied toward the total cost of services:
NAD+ appointments: 50% deposit required.
Group appointments (three or more clients): 25% deposit required.
Extended travel appointments outside the standard service area: Deposit amount determined at booking.
Clients with a prior cancellation or no-show history: Deposit may be required at the discretion of De Luxe Hydration.
Deposits are non-refundable if the appointment is canceled within 24 hours of the scheduled appointment time or if the appointment is deemed a no-show.
Cancellations & Rescheduling
Appointments canceled or rescheduled more than 24 hours before the scheduled appointment time may be changed without penalty.
Appointments canceled or rescheduled within 24 hours of the scheduled appointment time are subject to a $50 cancellation fee.
Appointments canceled within 4 hours of the scheduled appointment time may be charged 50% of the scheduled service fee.
No-Show Policy
A no-show occurs when a client is unavailable for their scheduled appointment and the service cannot be performed. This includes, but is not limited to:
Failure to be present at the scheduled appointment location and time.
Failure to answer phone calls, text messages, or the door.
Providing an incorrect address or location.
Leaving the scheduled location without notifying De Luxe Hydration.
Refusing service after the provider has arrived at the appointment location.
If the provider arrives at the scheduled location and is unable to make contact with the client within 15 minutes of the scheduled appointment time, the appointment may be deemed a no-show.
No-show appointments may be charged up to 100% of the scheduled service fee. Any deposit paid may be forfeited and applied toward the no-show charge.
Future appointments may require prepayment or a deposit following a no-show occurrence.
Mobile Service Travel
Because De Luxe Hydration provides concierge mobile services, additional travel fees may apply when a cancellation occurs after the provider has begun traveling to the appointment location.
Service Appropriateness
All services are subject to a brief nursing assessment upon arrival and, when applicable, provider review. If the registered nurse determines that the scheduled service is not appropriate or cannot be safely provided based on the client's current condition, the service will not be performed.
In these situations, the scheduled service fee will not be charged. However, a $75 mobile service fee will apply to cover travel, time, and the on-site assessment.
Emergencies
We understand that unforeseen circumstances may arise. Cancellation and no-show fees may be waived at the sole discretion of De Luxe Hydration in cases of emergency, severe illness, hazardous weather, or other extenuating circumstances.
Refunds
Services rendered are non-refundable. Any approved refunds or appointment credits are granted solely at the discretion of De Luxe Hydration.
By scheduling an appointment, the client acknowledges and agrees to the terms of this Cancellation, Rescheduling, and No-Show Policy.
Questions? Call or Text (405) 465- 8829